Return Policy

Christwin offers a 30-day return policy to ensure customer confidence and satisfaction. This Return Policy explains how returns work, eligibility conditions, and return procedures.

The return period begins from the date your order is delivered.

Return Eligibility

To qualify for a return:

• The return request must be made within 30 days of delivery

• The item must be unused, uninstalled, and undamaged

• The item must be in its original packaging, including all parts/accessories (if any)

• Proof of purchase is required

Items showing signs of use, alteration, or damage caused by misuse are not eligible for return.

Return Method & Fees

Return Method: By mail
Restocking Fees: None
Return Shipping / Return Label:

• If your return is approved, return instructions will be provided.

• Return shipping costs are the customer’s responsibility, unless:

  • the item was received damaged or defective, or

  • the wrong item was shipped by Christwin

• In these cases, Christwin will provide a prepaid return shipping label (free of charge).

Returns & Exchanges

Returns: Accepted for both defective and non-defective items (subject to eligibility)
Exchanges: Available if you’d like to replace your item with a different size, color, or design, subject to availability.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized sculptures

• Special-order or made-to-order items

• Items returned without original packaging

Exceptions apply only if the item is received damaged or defective.

Return Request Process

To initiate a return, customers must contact Christwin before sending any item back. Unauthorized returns may not be accepted.
Once your return request is approved, return instructions will be provided.

Inspection & Approval

All returned items are inspected upon receipt. Christwin reserves the right to reject returns that do not meet policy requirements.
Approved returns will be forwarded for refund processing according to our Refund Policy.

Service Region

Applicable Region: United States (domestic orders only)

Need Help?

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Christwin

Address: 102 N Collins St, Plant City, FL 33563, United States
Phone: +1 (719) 765-2007
Email: jordan@christwin.us
Website: https://christwin.us
Customer Service Hours: Monday – Sunday: 10:00 AM – 8:00 PM
Closed only on major public holidays.

We’re dedicated to ensuring that your experience with Christwin is smooth, secure, and completely satisfying.