Frequently Asked Questions -

Frequently Asked Questions

1) What is Christwin?

Christwin is a contemporary art and home décor brand specializing in timeless sculptures and modern artistic pieces. Our collections are designed to elevate living and working spaces by blending craftsmanship, emotion, and artistic elegance.

2) What type of products do you sell?

We sell decorative sculptures and artistic home décor pieces designed for modern and contemporary interiors. Each product is crafted with attention to detail, finishing, and artistic character.

3) Are your products handmade?

Many of our products involve detailed craftsmanship and artistic finishing. Minor variations in color, texture, shape, or finish may occur and are considered part of the unique character of each piece.

4) Are the product images accurate

We make every effort to display accurate product images. However, slight differences may occur due to:

lighting conditions
screen/display settings
handcrafted detailing

5) Where is Christwin located?

Christwin operates from the United States. Our business address is in Plant City, Florida.

Business Address:
102 N Collins St, Plant City, FL 33563, United States

Orders & Payments

6) How do I place an order?

You can place an order directly through our website by selecting your desired product and completing checkout. After placing your order, you will receive an order confirmation email.

7) Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment gateways. Christwin does not store your credit/debit card or banking details.

8) What payment methods do you accept?

We accept payment methods available at checkout. Available options may vary depending on your location and payment provider.

9) Can I change my order after placing it?

If your order has not been processed yet, we may be able to update it. Please contact us as soon as possible.

10) Can I cancel my order?

Yes, orders may be cancelled within 24 hours of purchase, only if the order has not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will fall under our Return Policy.

Shipping & Delivery

11) Do you ship across the United States?

Yes. We offer Free Standard Shipping across the United States (domestic orders only).

12) How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on major public holidays.

13) What is the estimated delivery time?

Standard delivery usually takes 3–7 business days after dispatch. Delivery times may vary depending on location, weather conditions, courier delays, or peak seasons.

14) Which courier services do you use?

We work with trusted courier partners, including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Carrier selection depends on package size, weight, and destination.

15) Will I receive tracking information?

Yes. Once your order has been shipped, tracking details will be sent to you via email. Tracking information may take 24–48 hours to become active after dispatch.

16) What if my package is delayed?

Delivery timelines are estimates. Delays may occur due to weather, courier disruptions, or high-volume shipping periods. If your package appears delayed, contact us and we will assist you.

17) What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping details at checkout. If an order is returned due to an incorrect address or failed delivery attempt, reshipping charges may apply.

Returns, Exchanges & Refunds

18) What is your return policy?

We offer a 30-day return policy starting from the date of delivery.

To be eligible for a return:

Return request must be made within 30 days
Item must be unused/uninstalled and undamaged
Item must be in original packaging
Proof of purchase is required

Customized or special-order items are not eligible for return unless received damaged or defective.

19) Do you accept exchanges?

Yes. Exchanges are available if you’d like to replace your item with a different size, color, or design (subject to availability).

20) Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless:

the item arrived damaged or defective, or
the wrong item was shipped

In these cases, Christwin may provide a prepaid return label.

21) How long does the refund process take?

Approved refunds are processed within 7 business days after the returned item is received and inspected.

Depending on your bank/payment provider, refunds may take an additional 3–10 business days to appear in your account.

22) Are shipping charges refundable?

Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect item.

23) What should I do if my item arrives damaged?

If your order arrives damaged or defective, please notify us within 48 hours of delivery. Supporting images may be required so we can assist you promptly.

Privacy & Website

24) Do you collect personal information?

Yes, we collect necessary information such as name, email, phone number, and shipping address to process orders. Full details are outlined in our Privacy Policy.

25) Do you use cookies on your website?

Yes. We use cookies to improve website functionality, analyze traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

Bulk Orders & Support

26) Can I place bulk or corporate orders?

Yes. For bulk purchases or corporate solutions, please contact us before placing an order so we can assist you with availability, pricing, and delivery planning.

27) How can I contact Christwin?

You can reach us via email or phone during our business hours:

Phone: +1 (719) 765-2007
Email: jordan@christwin.us
Address: 102 N Collins St, Plant City, FL 33563, United States
Customer Service Hours: Monday – Sunday: 10:00 AM – 8:00 PM
Closed only on major public holidays.

We’re dedicated to ensuring that your experience with Christwin is smooth, secure, and completely satisfying.